Best Rate Guarantee
The luxury of peace of mind. When you book directly on LumeDestinations.com, we guarantee you are getting the lowest possible price for your stay.
"If you find a lower rate, we won't just match it.
We will beat it by 10%."
Why Book Direct
Exclusive Benefits
Lowest Price Promise
Our Best Rate Guarantee ensures that you always get the most value when you book directly with us.
No Hidden Fees
Avoid the hidden booking fees often charged by third-party travel sites. The price you see is the price you pay.
Priority Pod Selection
Direct bookers receive priority when requesting specific pod locations (e.g., lower tier or quiet zones).
Flexible Modifications
Need to change your plans? Speak directly to our team for the most flexible modification terms available.
How to Make a Claim
We've made the process simple. If you find a better rate within 24 hours of booking your stay, here is what to do.
Book Direct
Make a reservation on LumeDestinations.com to secure your pod.
Find a Lower Rate
Find a lower publicly available rate for the same stay details on another website within 24 hours.
Submit a Claim
Fill out the form below. We will verify the rate, match it, and apply a 10% discount.
Submit a Claim
Frequently Asked Questions
Everything you need to know about our guarantee.
Ready to reset?
Experience the new standard of urban stay. Book your pod at Lume Shoreditch today.